Sales, Shipping & Customer Disputes
Last Updated: September 30, 2026
These Terms and Conditions ("Terms") apply to all purchases made through the Cute As Pie Vintiques website ("Cute As Pie Vintiques," "we," "us," or "our").
By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
1. All Sales Are Final
Except where a return, refund, or other remedy is required by applicable law, all sales are final and non-refundable unless otherwise stated in these Terms.
Cute As Pie Vintiques sells one-of-a-kind vintage and antique items. Because each item is unique and sells only once, we do not accept returns or issue refunds solely because a customer changes their mind, orders the wrong item, or later decides the item is no longer wanted. Full details are in our Return & Refund Policy.
Customers are responsible for carefully reviewing item photos, descriptions, measurements, and condition notes before completing a purchase.
2. Item Condition — Sold As-Is
Vintage and antique items are sold as-is, with wear, patina, age-related character, or imperfections consistent with their age and history. Photographs provided at the time of listing are the customer's primary basis for assessing an item's condition prior to purchase. We do our best to photograph and describe each item honestly and accurately.
Normal signs of age (minor scuffs, patina, fading, small imperfections typical of vintage goods) are not considered defects and are not eligible for return or refund.
Descriptions and Authenticity
Descriptions of an item's age, era, maker, origin, pattern, or materials reflect our good-faith research and opinion. They are not appraisals, certificates of authenticity, or guarantees of value, and an item will not be considered misdescribed solely because an outside source offers a different opinion of its age, maker, or value.
Vintage Dishware, Glassware, and Painted Items
Many vintage and antique items, including dishes, glassware, pottery, and painted pieces, were made before modern safety standards and may contain lead or other materials that do not meet current food-safety or children's product standards. We sell these items as decorative and collectible pieces. We do not test items for lead or food safety and make no representation that any item is safe for use with food or drink or by children.
3. Damaged in Shipping
If an item arrives damaged in shipping, the customer must contact us within 7 calendar days of delivery.
Please photograph the damaged item and its original packaging before discarding anything, and email us at lewismel1174@gmail.com with the photos and your order details. We will review the claim and may offer a replacement (if available — many items are one-of-a-kind and cannot be replaced), a partial refund, a full refund, or another reasonable resolution at our discretion.
This shipping-damage window does not create a general right to return an item for any other reason.
4. Local Pickup Items
Some items may be available for local pickup. Once an item has been picked up in person by the customer or their designated representative, the sale is final and the item is not eligible for return, refund, or exchange.
Local pickup orders must be collected by appointment within 14 days of purchase. If an order is not picked up within 14 days, we will attempt to contact you; if we cannot arrange pickup, we may cancel the order and refund the purchase price to your original payment method.
5. Shipping & Order Processing
Orders ship within 3–5 business days of purchase via USPS, excluding weekends and posted holidays. Full shipping details, including estimated delivery time after shipment, are in our Shipping & Fulfillment Policy.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at lewismel1174@gmail.com or 252-883-3742. We will do our best to accommodate a cancellation request, but cancellation is not guaranteed — once an order has been accepted by USPS for shipment, it cannot be cancelled and the Return & Refund Policy above will apply.
7. Items Sold Before Your Order Is Processed
Cute As Pie Vintiques also sells in our Rocky Mount storefront and during live Whatnot shows, so a one-of-a-kind piece may occasionally sell elsewhere before your online order is processed. If that happens, we will notify you, cancel the affected item, and refund the full amount paid for that item, including any shipping charged for it, to your original payment method within 3 business days.
8. Chargebacks and Payment Disputes
By completing a purchase, the customer acknowledges our all-sales-final policy and the limited shipping-damage resolution process above.
Before initiating a credit card chargeback or payment dispute, customers are asked to contact us directly and give us the opportunity to investigate and resolve the issue. A chargeback should not be used simply because a customer changed their mind or no longer wants an item they purchased.
If a chargeback is initiated, Cute As Pie Vintiques may provide our payment processor, card network, or financial institution with relevant records, including the order details, these Terms, item photographs and descriptions, shipping and delivery records, and any related customer communications.
9. No Duplicate Recovery
A customer may not receive both a refund from Cute As Pie Vintiques and a successful chargeback for the same transaction. If both occur, we reserve the right to seek recovery of the duplicate amount to the extent permitted by law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Cute As Pie Vintiques is not responsible for indirect, incidental, or consequential damages arising from the purchase or use of any item sold through our Site.
11. Customer Acknowledgment
By placing an order through the Cute As Pie Vintiques website, the customer acknowledges and agrees that:
- This purchase is subject to these Terms and Conditions;
- All sales are final, as this is a one-of-a-kind vintage/antique item;
- Items are sold as-is, and normal signs of age are not defects;
- The customer has 7 calendar days from delivery to report shipping damage;
- Orders generally ship within 3–5 business days via USPS.
BY CHECKING THE BOX AND CLICKING "PLACE ORDER," YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.
Questions about these Terms can be directed to:
Melissa Lewis Email: lewismel1174@gmail.com Phone: 252-883-3742